Cancel policy

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

Since the services are reserved for you personally, a Cancellation fee will apply.

We kindly request at least 24 hour notice for cancellations or rescheduling of appointments. In the case when cancellation is made less then 24 hours before, the cancellation fee will be as follows:

• Less than 24 hours' notice of cancellation will result in a charge equal to 50% of the reserved service amount.

• 'NO SHOW' will incur a charge equal to 100% of the reserved service amount.

• Any cancellations made less than 1 hour before the scheduled appointment will be charged 100% of the service fee.

• Please keep in mind that same day cancellation (I.E. cancellation made by 10am the day of your appointment ) will incur 100% fee.

  Additionally:

• Your appointment will automatically be considered canceled 15 minutes after the scheduled appointment time if you do not show up.

• We regret that we cannot schedule future appointments until any outstanding fees are paid.

• By scheduling your appointment, you agree to adhere to these policies.

We kindly ask for your understanding that when appointments are forgotten or canceled without sufficient notice, it prevents us from filling that time slot and deprives clients on our waiting list of the opportunity to receive services.

To prevent appointment overlaps, our online booking system is set up to automatically remove all bookings linked to a single account if multiple appointments are scheduled for closely spaced dates. If you intentionally need to schedule multiple appointments, please contact us directly for assistance

If you plan on cancelling, please contact us by 5pm the day before your scheduled appointment to avoid the additional charge.)

When you schedule your appointment, you are agreeing to these policies.

Thank you for your cooperation.

Cost

◉Additional $5 for requesting master artist technician

◉Additional $10 for keeping long natural nail

Fix

WE DO NOT OFFER REFUNDS.

ALL SALES ARE FINAL FOR NAIL SERVICE. IF THE SITUATION OCCURS IN WHICH YOU NEED TO FIX A NAIL SERVICE, YOU HAVE 7 DAYS FROM YOUR BOOKED SERVICE APPOINTMENT TO COME IN FOR FIX AT NO CHARGE.

Customers under the age of 16 are ineligible for complimentary repairs within a 7-day period.

REFUND POLICY 

THE EMPLOYEES DELIGHT THEMSELVES ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE. 
We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon before leave the salon. If you are not satisfied with the work performed, we require that you return to the salon so that your nail can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the nail artist who performed the initial service.